Privacy policy
The person responsible for data processing is:
Hanie Salahie
Im Gewerbepark 34
16727 Oberkrämer-Vehlefanz
Germany
We appreciate your interest in our online shop. The protection of your privacy is very important to us. Below we inform you in detail about how we handle your data.
1. Access Data and Hosting
You can visit our websites without providing any personal information. Each time you access a website, the web server automatically saves only a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of the access, the amount of data transferred and the requesting provider (access data) and documents the access. This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our services. This serves to protect our legitimate interests in the correct presentation of our offer, which outweigh our interests in accordance with Art. 6 Para. 1 S. 1 lit. f DSGVO. All access data will be deleted no later than seven days after the end of your visit to the site.
Hosting
The services for hosting and displaying the website are partly provided by our service providers as part of processing on our behalf. Unless otherwise explained in this privacy policy, all access data and all data collected in designated forms on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
2. Data processing for contract processing, contacting and when opening a customer account
We collect personal data if you voluntarily provide it to us in the context of your order or when contacting us (e.g. via contact form or e-mail). Mandatory fields are marked as such, as we need the data in these cases to process the contract or to process your contact and you cannot send the order or contact without providing it. Which data is collected can be seen from the respective input forms. We use the data provided by you for the purpose of processing the contract and dealing with your enquiries in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO.
If you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO by deciding to open a customer account, we will use your data for the purpose of opening a customer account. Further information on the processing of your data, in particular on the transfer to our service providers for the purpose of order, payment and shipping processing, can be found in the following sections of this privacy policy. After complete processing of the contract or deletion of your customer account, your data will be restricted for further processing and deleted after expiry of the retention periods under tax and commercial law in accordance with Art. 6 (1) sentence 1 lit. c DSGVO, unless you have expressly consented to further use of your data in accordance with Art. 6 (1) sentence 1 lit. a DSGVO or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration. The deletion of your customer account is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a function provided for this purpose in the customer account.
3. Data processing for the purpose of shipment processing
For the performance of the contract pursuant to Art. 6 para. 1 p. 1 lit. b DSGVO, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods.
Data transfer to shipping service providers for the purpose of shipping notification
If you have given us your express consent to do so during or after your order, we will pass on your e-mail address and telephone number to the selected shipping service provider on the basis of this consent in accordance with Art. 6 Para. 1 Sentence 1 lit. a DSGVO so that the shipping service provider can contact you before delivery for the purpose of delivery notification or coordination.
You can revoke your consent at any time by sending a message to the contact option described in this data protection declaration or directly to the shipping service provider at the contact address listed below. After revocation, we will delete your data provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany
DPD Deutschland GmbH
Wailandtstraße 1
63741 Aschaffenburg
Germany
4. Data processing for payment handling
For the processing of payments in our online shop, we work together with these partners: technical service providers, credit institutions, payment service providers.
4.1 Data processing for transaction handling
Depending on the selected payment method, we pass on the data necessary for processing the payment transaction to our technical service providers, who work for us within the framework of order processing, or to the commissioned credit institutions or to the selected payment service provider, insofar as this is necessary for processing the payment. This serves the fulfilment of the contract according to Art. 6 para. 1 p. 1 lit. b DSGVO. In some cases, the payment service providers collect the data required for processing the payment themselves, e.g. on their own website or via a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies.
For questions about our payment processing partners and the basis of our cooperation with them, please use the contact option described in this privacy policy.
4.2 Data processing for the purposes of fraud prevention and optimisation of our payment processes
Where applicable, we provide our service providers with further data, which they use together with the data necessary for the processing of the payment as our processors for the purpose of fraud prevention and optimisation of our payment processes (e.g. invoicing, processing of contested payments, accounting support). Pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, this serves to protect our legitimate interests in our protection against fraud or in efficient payment management, which outweigh our interests in the context of a balancing of interests.
4.3 Identity and credit check when selecting Klarna payment services
Klarna Pay now (direct debit), Klarna Pay later (purchase on account), Klarna Slice it (hire purchase)
If you choose the payment services of Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter referred to as Klarna), we ask for your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO that we may transmit the data necessary for the processing of the payment and an identity and credit check to Klarna. In Germany, the credit agencies named in the Data Protection Statement of Klarna may be used for the identity and credit check. Klarna uses the information received about the statistical probability of a payment default for a weighed decision about the establishment, implementation or termination of the contractual relationship. You can revoke your consent at any time by sending a message to the contact option mentioned in this privacy policy. This may result in us no longer being able to offer you certain payment options. You can also revoke your consent to this use of personal data at any time vis-à-vis Klarna.
5. Advertising by e-mail
5.1 E-mail newsletter with registration
If you register for our newsletter, we will use the data required for this purpose or separately provided by you to send you our e-mail newsletter on a regular basis based on your consent pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO.
Unsubscribing from the newsletter is possible at any time and can be done either by sending a message to the contact option described in this privacy policy or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address from the list of recipients, unless you have expressly consented to further use of your data or we reserve the right to use data beyond this, which is permitted by law and about which we inform you in this declaration.
5.2 Newsletter dispatch
The newsletter may also be sent by our service providers as part of processing on our behalf. If you have any questions about our service providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
6. Cookies and other technologies
General Information
To make visiting our website attractive and to enable the use of certain functions, we use technologies including so-called cookies on various pages. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted at the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your end device and enable us to recognise your browser on your next visit (persistent cookies).
We use such technologies that are absolutely necessary for the use of certain functions of our website (e.g. shopping cart function). Through these technologies, IP address, time of visit, device and browser information as well as information about your use of our website (e.g. information about the contents of the shopping basket) are collected and processed. Within the framework of a balancing of interests, this serves overriding legitimate interests in an optimised presentation of our offer in accordance with Art. 6 para. 1 p. 1 lit. f DSGVO.
In addition, we use technologies to fulfil the legal obligations to which we are subject (e.g. to be able to prove consent to the processing of your personal data) as well as for web analysis and online marketing. Further information on this, including the respective legal basis for the data processing, can be found in the following sections of this privacy policy.
You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™
If you have consented to the use of the technologies pursuant to Art. 6 para. 1 p. 1 lit. a DSGVO, you may withdraw your consent at any time by sending a message to the contact option described in the privacy policy.
7. Use of cookies and other technologies for web analysis and advertising purposes
If you have given your consent to this in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we use the following cookies and other technologies from third-party providers on our website. After the end of the purpose and the end of the use of the respective technology by us, the data collected in this context will be deleted. You can revoke your consent at any time with effect for the future. Further information on your revocation options can be found in the section "Cookies and other technologies". Further information including the basis of our cooperation with the individual providers can be found in the individual technologies. If you have any questions about the providers and the basis of our cooperation with them, please use the contact option described in this privacy policy.
7.1 Use of Google services
We use the technologies of Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"), as described below. The information automatically collected by Google technologies about your use of our website is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. If your IP address is collected via Google technologies, it will be shortened before being stored on Google's servers by activating IP anonymisation. Only in exceptional cases will the full IP address be transmitted to a Google server and shortened there. Unless otherwise stated for the individual technologies, the data processing is based on an agreement concluded for the respective technology between jointly responsible parties in accordance with Art. 26 DSGVO. Further information on data processing by Google can be found in the privacy notices of Google.
Google Analytics
For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information as well as information on your use of our website), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. As a matter of principle, your IP address will not be merged with other Google data. The data processing is carried out on the basis of an order processing agreement by Google.
7.2 Use of Facebook services
Use of Facebook Pixel
We use the Facebook Pixel as part of the technologies of Facebook Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland ("Facebook") outlined below. The Facebook Pixel automatically collects and stores data (IP address, time of visit, device and browser information as well as information about your use of our website based on events specified by us, such as visiting a website or subscribing to a newsletter), from which usage profiles are created using pseudonyms. In the context of so-called extended data matching, information that can be used to identify individuals (e.g. names, e-mail addresses and telephone numbers) is also collected and stored in hashed form for matching purposes. For this purpose, when you visit our website, a cookie is automatically set by the Facebook Pixel, which uses a pseudonymous CookieID to recognise your browser when you visit other websites. Facebook will combine this information with other data from your Facebook account and use it to compile reports on website activity and to provide other services related to website use, in particular personalised and group-based advertising.
The information automatically collected by Facebook technologies about your use of our website is generally transferred to a server of Facebook, Inc., 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision of the European Commission for the USA. If the transfer of data to the USA falls within our responsibility, our cooperation is based on standard data protection clauses of the European Commission. Further information on data processing by Facebook can be found in the privacy notices of Facebook.
Facebook Analytics
Facebook Analytics uses data collected with the Facebook Pixel about your use of our website to generate statistics about visitor activity on our website. The data processing is carried out on the basis of an order processing agreement by Facebook. Their analysis is used for the optimal presentation and marketing of our website.
Facebook Ads
Through Facebook Ads, we advertise this website on Facebook as well as on other platforms. We determine the parameters of the respective advertising campaign; Facebook is responsible for the exact implementation, in particular the decision on the placement of the ads with individual users. Unless otherwise specified for the individual technologies, data processing is carried out on the basis of an agreement between joint controllers pursuant to Art. 26 DSGVO. The joint responsibility is limited to the collection of the data and its transmission to Facebook Ireland. The subsequent processing of data by Facebook Ireland is not covered by this.
On the basis of the statistics generated via Facebook Pixel about visitor activity on our website, we operate Facebook Custom Audience group-based advertising on Facebook by determining the characteristics of the respective target group. In the context of the extended data matching that takes place to determine the respective target group (see above), Facebook acts as our processor.
On the basis of the pseudonymous cookie ID set by the Facebook Pixel and the data collected about your usage behaviour on our website, we operate personalised advertising via the Facebook Pixel.
Through Facebook Pixel Conversions we measure your subsequent usage behaviour for web analytics and event tracking when you have reached our website through an ad from Facebook Ads. The data processing is carried out on the basis of an order processing agreement by Facebook.
7.3 Other providers of web analytics and online marketing services
Use of Hotjar for web analytics
For the purpose of website analytics, technologies provided by Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 3155, Malta ("Hotjar") are used to automatically collect and store data (IP address, time of visit, device and browser information, and information about your use of our website) which is used to create usage profiles using pseudonyms. Cookies may be used for this purpose. The pseudonymised usage profiles are not combined with personal data about the bearer of the pseudonym without your express consent, which must be given separately. Hotjar is acting on our behalf.
Use of Optimizely for web analytics
For the purpose of website analysis and to carry out A/B tests, data (IP address, time of visit, device and browser information as well as information on your use of our website) is collected and stored using technologies from Optimizely GmbH, Christophstraße 15-17, 50670 Cologne ("Optimizely"), from which usage profiles are created using pseudonyms. Cookies may be used for this purpose. The pseudonymised usage profiles are not combined with personal data about the bearer of the pseudonym without your express consent, which must be given separately. The information automatically collected by Optimizely about your use of our website is generally transmitted to a server of Optimizely, Inc. 631 Howard Street, Suite 100 San Francisco, CA 94105, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. The data processing takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO.
8. Integration of the Trusted Shops Trustbadge
The Trusted Shops Trustbadge is integrated on this website in order to display our Trusted Shops seal of approval and any ratings collected, as well as to offer Trusted Shops products to buyers after they have placed an order.
This serves to protect our legitimate interests in optimal marketing by enabling secure shopping, which are overriding in the context of a balancing of interests, in accordance with Art. 6 (1) p. 1 lit. f DSGVO. The trust badge and the services advertised with it are an offer of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is provided by a CDN provider (Content Delivery Network) within the framework of order processing. Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on the data protection of Trusted Shops GmbH can be found here.
When the Trustbadge is called up, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of the call-up, the amount of data transferred and the requesting provider (access data) and documents the call-up. Individual access data are stored in a security database for the analysis of security anomalies. The log files are automatically deleted 90 days after creation at the latest.
Further personal data is transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or have already registered to use them. The contractual agreement between you and Trusted Shops applies. For this purpose, personal data is automatically collected from the order data. Whether you as a buyer are already registered for product use is automatically checked using a neutral parameter, the email address hashed by cryptological one-way function. The e-mail address is converted into this hash value, which cannot be decrypted by Trusted Shops, before it is transmitted. After checking for a match, the parameter is automatically deleted.
This is necessary for the fulfilment of our and Trusted Shops' overriding legitimate interests in the provision of the buyer protection linked to the specific order in each case and the transactional evaluation services pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO. Further details, including the objection, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.
9. Social Media
9.1 Social Plugins from Facebook, Instagram, Pinterest
Social buttons from social networks are used on our website. These are only integrated into the page as HTML links, so that when you call up our website, no connection is yet established with the servers of the respective provider. If you click on one of the buttons, the website of the respective social network opens in a new window of your browser where you can click on the Like or Share button, for example.
9.2 Our online presence on Facebook, Instagram, Youtube, Pinterest, LinkedIn
If you have given your consent to the respective social media operator in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, when you visit our online presences on the social media mentioned above, your data will be automatically collected and stored for market research and advertising purposes, from which usage profiles will be created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as a contact option and your rights and setting options in this regard to protect your privacy, please refer to the data protection notices of the providers linked below. Should you still require assistance in this regard, you can contact us.
Facebook is an offer of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Facebook is usually transmitted to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to a Facebook fan page is based on an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here.
Instagram is a service of Facebook Ireland Ltd, 4 Grand Canal Square, Dublin 2, Ireland ("Facebook Ireland") The information automatically collected by Facebook Ireland about your use of our online presence on Instagram is generally transmitted to a server of Facebook, Inc, 1601 Willow Road, Menlo Park, California 94025, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission. Data processing in the context of a visit to an Instagram fan page takes place on the basis of an agreement between jointly responsible parties in accordance with Art. 26 DSGVO. Further information (information on Insights data) can be found here.
YouTube is a service provided by Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). The information automatically collected by Google about your use of our online presence on YouTube is generally transmitted to a server of Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.
Pinterest is an offer of Pinterest Europe Ltd, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland ("Pinterest"). The information automatically collected by Pinterest about your use of our online presence on Pinterest is generally transmitted to a server of Pinterest, Inc., 505 Brannan St., San Francisco, CA 94107, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.
LinkedIn is a service of LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland ("LinkedIn"). The information automatically collected by LinkedIn about your use of our online presence on Pinterest is usually sent to a server of LinkedIn Corporation, 1000 W. Maude Avenue, Sunnyvale, CA 94085, USA and stored there. There is no adequacy decision of the European Commission for the USA. Our cooperation is based on standard data protection clauses of the European Commission.
10. Contact options and your rights
As a data subject, you have the following rights:
- According to Art. 15 DSGVO, you have the right to request information about your personal data processed by us to the extent specified therein;
- In accordance with Art. 16 DSGVO, the right to demand the correction of inaccurate or incomplete personal data stored by us without undue delay;
- According to Art. 17 DSGVO, the right to demand the deletion of your personal data stored by us, insofar as the further processing is not required by law.
- for the exercise of the right to freedom of expression and information;
- for compliance with a legal obligation;
- for reasons of public interest or
- is necessary for the assertion, exercise or defence of legal claims;
- According to Art. 18 DSGVO, you have the right to request the restriction of the processing of your personal data, insofar as
- the accuracy of the data is contested by you;
- the processing is unlawful, but you object to its erasure;
- we no longer require the data, but you need them for the assertion, exercise or defence of legal claims or
- you have objected to the processing in accordance with Art. 21 DSGVO;
- In accordance with Art. 20 DSGVO, the right to receive your personal data that you have provided to us in a structured, commonly used and machine-readable format or to request the transfer to another controller;
- In accordance with Art. 77 DSGVO, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or workplace or our company headquarters for this purpose;
If you have any questions regarding the collection, processing or use of your personal data, or if you wish to request information, correction, restriction or deletion of data, as well as revocation of consent given or objection to a particular use of data, please contact us directly using the contact details in our imprint.
Data Protection Officer:
Hanie Salahie
Mommsenstraße 71
10629 Berlin
Germany
E-mail: support@neolymp.com
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Right of objection After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or where the processing is for the establishment, exercise or defence of legal claims. This does not apply if the processing is for direct marketing purposes. Then we will not further process your personal data for this purpose. |