Please check first the spam folder, "Junk mail"- or "Other messages"-folder! Some providers unfortunately re-sort the mails automatically.
Should the mail not be found there either, please send us a message telling us which mail you did not receive.
You can get a coupon code from us in different ways:
Newsletter registration: Sign up for our newsletter! You will receive after confirming your email address a coupon for 10% off your complete, next order.
Feedback on the site:Look closely at our site! Do you find a bug somewhere or have a suggestion for improvement? Send us a message via our contact form or here. If you have helped us, you will receive a voucher for 20% off a complete order!
Payment can be made through a wide selection of online payment platforms (Paypal, Klarna, Google Pay, Apple Pay, SOFORT, eps, Shop Pay and credit card (Amex, VISA, Maestro, Mastercard). Bank transfers can be made via the providers SOFORT and eps using your online banking.
Klarna offers payment on account.
Once your receipt of money has been confirmed, the goods will be shipped.
You can enter the coupon code when entering your shipping address or selecting the payment method. After clicking on the corresponding button, your discount will be deducted immediately.
We are very happy about customers from the sports sector and bulk buyers. Here you can contact us and get an individual offer.
B-Goods are products that do not meet all our high quality standards, but still work perfectly. Typical damage are small, inconspicuous scratches or a replaced or damaged packaging. All products are tested by us for proper function.
If your package has not been shipped yet (no tracking number in the order summary), please email us at firstname.lastname@example.org.
If your package has already been shipped, we ask that you wait for it and then complete the Returns Form and return it with your order.
Once we receive the goods, you will receive your refund the same way you paid.
Currently we ship our goods to Germany, Austria, Belgium, France, Luxembourg, Netherlands, Poland, Italy, Portugal, Sweden, Spain and Hungary. For more information about shipping, please here.
We ship free of charge to Germany when a purchase value of 10€ has been reached. The exact figures, also for other countries, can be found at our Shipping Policy.
Most customers receive their order after 1 – 2 business days. Sometimes it can take up to 5 business days.
You can check the shipping status at any time in your order overview. The link to this you will receive by mail.