FAQ
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If you are not 100% satisfied with one of our products, you can contact our support team at any time.
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Du kannst deine Bestellung ganz einfach über unser Rücksendeformular zurücksenden. Fülle es vollständig aus, je mehr Informationen du angibst, desto schneller können wir deine Rücksendung bearbeiten. Anschließend erhältst du von uns ein kostenloses Rücksendeetikett. Verpacke die Artikel sorgfältig und gib das Paket bei einer DHL-Packstation oder Filiale ab. Nach Erhalt veranlassen wir innerhalb weniger Tage die Rückerstattung. Bitte beachte: Nahrungsergänzungsmittel können nur ungeöffnet und unbeschädigt zurückgesendet werden.
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Sobald du unser Rücksendeformular ausgefüllt hast, senden wir dir automatisch ein kostenfreies Rücksendeetikett per E-Mail zu. Du musst es nur ausdrucken, auf das Paket kleben und die Rücksendung bei DHL abgeben. Alle Informationen zum Ablauf findest du auch in unseren AGBs im Abschnitt „Rücksendungen und Reklamationen“.
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NEOLYMP offers a comprehensive 5-year warranty promise on your order. This way, you can be sure that your training will be accompanied by the perfect equipment for years to come. If you are still dissatisfied, you can return your order within the 14-day cancellation period. Please ensure that the products show no signs of use. (Our warranty terms)
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Please check your spam folder, "junk mail" or "other messages" folder first! Unfortunately, some providers automatically sort the emails. If you cannot find the email there either, please send us a message telling us which email you did not receive.
Order
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Payment can be made through a wide range of online payment platforms (Paypal, Klarna, Google Pay, Apple Pay, SOFORT, eps, Shop Pay) and credit card (Amex, VISA, Maestro, Mastercard). Bank transfers can be made via the providers SOFORT and eps using your online banking. Klarna offers payment on account. As soon as your payment has been confirmed, the goods will be dispatched.
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You can enter the voucher code when entering your delivery address or selecting the payment method. After clicking on the corresponding button, your discount will be deducted immediately. Discount codes are excluded during a promotion.
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We are very happy to welcome customers from the sports sector and bulk buyers. You can contact us and get an individual offer.
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B-stock is a product that does not meet all of our high quality standards, but still works perfectly. Typical damage is small, inconspicuous scratches or replaced or damaged packaging. We test all products to ensure they function perfectly.
Shipment
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We currently ship our goods to Germany, Austria, Belgium, France, Luxembourg, the Netherlands, Poland, Italy, Portugal, Sweden, Spain and Hungary. You can find more information about shipping here.
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Most customers receive their order within 1-2 working days. Sometimes it can take up to 5 working days (especially during promotional periods or holidays). You can check the shipping status at any time in your order overview. You will receive the link by email.
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We ship to Germany free of charge for orders over €30. You can find the exact costs, including for other countries, here.